Last Updated: [17.07.2025]
Welcome to Neelovative.com — New Product, New Solution — your trusted lifestyle tech brand in Bangladesh. By using our website, you agree to our terms, policies, and practices described below.
🏢 Who We Are
Our official website address is: https://neelovative.com
We specialize in bringing innovative wellness, travel, and tech-friendly products to conscious Bangladeshi consumers.
💳 Orders & Payments
- All prices and product availability are subject to change without prior notice.
- Orders must be confirmed with stock availability before payment.
- Payments via SSLCOMMERZ are secured and encrypted. Additional gateway charges are non-refundable.
- Refunds (if applicable) may take 7–14 working days, and processing/gateway fees may be deducted.
📦 Order Processing & Shipping
- Orders are processed within 48–72 hours (excluding weekends and public holidays).
- Delivery time depends on your location and product stock.
- Neelovative is not responsible for delays caused by courier services or unforeseen events.
🔁 Returns & Refunds
Read our full Return & Refund Policy for more details.
Key Points:
- You must notify us within 24 hours of delivery if the item is not original, damaged, or incorrect.
- Unboxing video is mandatory for claims involving physical damage.
- Items must be unused, sealed, and in original packaging.
- Shipping costs are non-refundable, and customer bears return shipping unless otherwise stated.
🔁 Replacements
- Available only for specific eligible items.
- Scratched, dented, physically harmed products or boxes will not be replaced.
- Replacement requests are subject to stock availability.
🔒 Warranty Policy
- Warranty (if applicable) is provided by the product manufacturer, not Neelovative.
- We assist with communication but are not responsible for service delays or outcomes.
- Any physical damage, water ingress, burn, or unauthorized repairs will void the warranty.
🚫 Limitation of Liability
- Products and content on our website are provided “as is.”
- We are not liable for indirect or incidental damages, misuse, or any claim exceeding the product’s value.
- Use of the site and products is at your own risk.
📜 Copyright & Content Accuracy
- Images, designs, and descriptions are digital representations and may differ slightly.
- Errors in price, specifications, or listing info may occur. We reserve the right to cancel such orders.
👤 User Accounts & Comments
When you leave comments, we collect your IP and browser user agent to prevent spam.
Your Gravatar (profile picture) may appear with your comment.
❗ You agree not to:
- Use fake identity or false contact information.
- Violate any intellectual property or usage restrictions.
- Misuse the platform or attempt to compromise security.
📷 Media Uploads
Avoid uploading images with location data (EXIF GPS) enabled. Visitors may download images and extract data.
🍪 Cookies
- If you leave a comment, you may opt to save your name and email via cookies.
- Login cookies last for 2 days; screen preference cookies last for 1 year.
- We also use cookies for session, personalization, and security purposes.
🔗 Embedded Content
Articles may contain embedded media (e.g., YouTube, social feeds).
These external sources may collect your data, track cookies, or monitor interaction.
📩 User Data & Rights
- We retain comment data indefinitely for moderation purposes.
- Registered users can view, edit, or delete their data (except usernames).
- You may request a copy or deletion of your personal data, except information kept for legal/security reasons.
📡 Where Your Data is Sent
- Visitor comments may be filtered through automated spam detection systems.
- Password reset requests include the requester’s IP address.
🖥️ Third-party Links & Tools
We may link to third-party resources (product sites, payment processors).
We’re not responsible for their privacy policies or services.
⚖️ Governing Law
These Terms are governed by and interpreted according to the laws of Bangladesh.
Any dispute will be resolved under Bangladeshi jurisdiction.
📞 Contact Us
For any concerns or clarifications:
📧 Email: support@neelovative.com
📱 WhatsApp: +880 1605166075
🏢 Address: Dhaka-1230, Bangladesh
✨ Neelovative — Designed with Purpose
We commit to trust, innovation, and a satisfying experience for our customers.